Thank you for shopping at SwissKaya. We value your satisfaction and aim to provide the best possible experience with our products. If, for any reason, you are not entirely satisfied with your purchase, we’re here to help with our refund and returns policy.
Refund Policy
*1. Product Quality Issues: If you receive a product that is damaged, defective, or in any way different from what you ordered, please contact us within 10 days of receiving the product. We will initiate a return and offer a full refund or a replacement at no additional cost.
*2. Change of Mind: We understand that sometimes you might change your mind after purchasing a product. In such cases, you can return the unopened and unused product within 30 days of receiving it. You will be responsible for the return shipping costs, and we will refund the product cost once we receive the returned item.
*3. Refund Processing: Refunds will be processed within [insert number of days] after we receive the returned product. The refund will be issued using the same payment method used for the original purchase.
Returns Policy
*1. Initiating a Return: To initiate a return, please contact our customer support team at [email protected] . You will need to provide the order number and details of the product you wish to return.
*2. Return Eligibility: Products must be returned in their original packaging and in the same condition as received. We reserve the right to deny a return if the product shows signs of use, damage, or tampering.
*3. Return Shipping: If you are returning a product due to a change of mind, you will be responsible for the return shipping costs. For products with quality issues, we will provide a prepaid shipping label or arrange for return shipping at our expense.
Contact Us
If you have any questions or concerns regarding our refund and returns policy, please contact us at [email protected].